Artwork Submission Guidelines

Please send your artwork files in one of the following formats: PDF, PSD, AI, PNG, EPS, CDR, TIFF, or JPEG. The recommended resolution is at least 300 DPI for best print quality.

We suggest including a 2-inch bleed area to ensure that your text and images are not compromised by the finishing processes.

Print-Ready Files & Approval

Upon receiving your artwork, we will convert it into a print-ready format. We do not use Pantone colors and instead, convert all files to CMYK, which may cause slight color variations. After conversion, we will send you a proof for approval. Please review the proof carefully for color accuracy, spelling, and layout. You must approve the print-ready files via email to proceed with printing. Failure to respond will delay the process.

Please note, the color accuracy may vary slightly due to screen settings and printer configurations. A 10-15% color variation is acceptable. Any print-ready files approved after 1 PM will be processed the following day, so plan accordingly.

Product Quality Expectations

We use large-format printers for our products, which are designed for visibility from distances over 2 meters. Our printing process does not offer the high-definition quality seen in fine photo prints. If you have concerns about the quality, we recommend reviewing product samples available on our website.

While we take every effort to prepare your products to the exact size, there may be a slight variance (up to 3-4 cm). Any banners under 10ft in height will typically be printed as a single piece. For banners larger than 10ft, we may include seamless joints, which will be aligned with the design and securely bonded.

For banners smaller than 60 square footage, hemming will be charged.

Delivery & Packaging Information

Once your print-ready files are approved, your order will be processed and shipped within 5-6 working days. Delivery timelines start when we receive your approval, not upon payment. Please allow sufficient time for your order to arrive before your event.

Products over 110 cm x 110 cm will be folded for delivery, which may result in creases or minor discoloration. These are still considered perfect delivered products. For items that cannot be folded due to their rigidity, we will use a special courier.

To ensure your item is delivered rolled and not folded, please select the rolled on tube delivery option. The pricing calculator will provide a cost estimate for this special request. This may add one extra working day to the delivery, as large label deliveries take 48 hours to be delivered, so please add this provision in the express services you are ordering.

Express Service & Urgent Deliveries

We offer express delivery services, typically on the same day, 24, 48, or 72 hours. The cost depends on your order. If you select express service but fail to finalise the order by 1 PM, a 50% surcharge will apply to ensure next-day delivery or same-day collection.

Returns & Refund Policy

If you are dissatisfied with your order, please contact us within 24 hours, providing images taken from a distance of 2 meters. We only accept returns for items with poor print quality or incorrect sizing. If packaging appears damaged at delivery, do not accept the goods. Once accepted, you confirm satisfaction with the order’s condition.

If your order arrives late due to delayed dispatch and you no longer need it, contact us immediately for a refund. Do not accept the delivery if you wish to cancel. Any delays by the courier are not eligible for refunds, but proof of timely dispatch from our side will be provided.

Returned goods for inspection or refund must be sent back at your cost, as we only cover the initial delivery charges.

Fraud Prevention

We have implemented strict anti-fraud measures. Each banner is photographed, and parcels are weighed before dispatch. Any fraudulent claims will be addressed through legal action, and we will recover all associated costs from the customer.

Intellectual Property & Copyright

We reserve the right to use images of any product designs we have created or that have been approved by the customer for marketing purposes on our website and other platforms. Any design work remains the intellectual property of Peckham Banners, regardless of the provided content. A 50% design fee will be deducted from refunds if a transaction is canceled after the design approval.

Liability & Dispute Resolution

Our liability is limited to the order value. Any claims through PayPal or other merchant services will be subject to their final decision and cannot be disputed further.

By agreeing to these terms, you also consent to our privacy policy and may automatically be subscribed to our newsletter. If you wish to unsubscribe, please email us at Peckhambanners@gmail.com.